Globegait Travel Solutions – Company Policy & Terms
Welcome to Globegait Travel Solutions. By using our website and services, you agree to the following terms and conditions.
- Our Commitment
Globegait Travel Solutions is committed to providing safe, efficient, and affordable travel solutions including flight bookings, visa guidance, hotel arrangements, and personalized support. We prioritize professionalism, transparency, and customer satisfaction in every interaction.
- Service Usage
By using our website or engaging our services, you agree to:
- Provide accurate and up-to-date personal and travel information
- Make timely payments for bookings and services
- Review all travel documentation before confirmation
- Accept that bookings are subject to availability and third-party provider conditions
- Payments & Refunds
- Full payment is required prior to ticketing or booking confirmation unless agreed otherwise in writing
- Refunds are subject to third-party airline, hotel, or visa policies
- Service fees, where applicable, are non-refundable
- Cancellations
- Cancellation requests must be submitted in writing
- Fees may apply depending on the time of cancellation and provider policy
- Globegait is not liable for cancellations or delays caused by airlines, governments, or natural events
- Privacy & Data Protection
We value your privacy. Any personal data shared with us is kept confidential and used solely for service provision. For more information, see our Privacy Policy.
- Disclaimer
Globegait Travel Solutions acts as an agent on behalf of airlines and service providers. We are not responsible for third-party failures, visa denials, or changes in travel regulations.
- Employee Conduct
Our team is guided by professionalism, respect, and customer care. Any misconduct may be reported to: support@globegaittravel.com
- Dispute Resolution
Should a disagreement arise:
- We encourage resolving it directly with our customer care team
- If unresolved, we may proceed to mediation or follow the jurisdiction laws of Kenya.
- Changes to Policy
We may revise this policy at any time. Continued use of our website and services constitutes acceptance of any changes.
Thank you for choosing Globegait Travel Solutions – Where Every Step of Your Journey Matters.
