Globegait Travel Solutions – Refund and Returns Policy

General Overview

At Globegait Travel Solutions, we want you to be satisfied with your experience. If you are not fully satisfied, you may be eligible for a refund or exchange. Please review our policy below.

• Refund/Return Period: 30 days from purchase or booking date.
• Eligibility: Services/products must be unused and in original condition.
• Non-Returnable/Refundable: Perishable services, personalized travel, special offers, and sale items.

 

How to Request a Refund or Return

To request a return or refund:

• Proof of Purchase: A receipt or booking confirmation is required.
• Contact Us: Email support@globegaitravel.com for assistance.

Important: Do not send your purchase or booking details directly to the service provider.

 

Exceptions to Returns and Refunds

Certain items or services cannot be returned or refunded:

• Non-Returnable Items:
  • Flight tickets, accommodation reservations, tours booked within 30 days of departure
  • Gift cards
  • Downloadable itineraries or travel materials
  • Custom or personalized travel services
• Partial Refunds:
  • Services with signs of use
  • Altered or cancelled bookings by the customer
  • Bookings with a start date beyond 30 days

 

Refund Process

Once we receive your refund or return request, we will:

1. Inspect the request: Ensure eligibility.
2. Notify you: Email confirmation of approval or rejection of your request.
3. Process your refund: Approved refunds will be credited to your original payment method.

 

Late or Missing Refunds

If your refund hasn’t arrived:

1. Check your bank account again.
2. Contact your credit card company: Processing can take time.
3. Reach out to your bank for potential delays.
4. Still no refund? Contact us at support@globegaitravel.com.

 

Sale Items and Special Offers

• Sale items are non-refundable.
• Special offers or promotional packages are non-refundable unless explicitly stated.

 

Exchanges

• Damaged or Defective Items: We only exchange items if they are defective.
• Contact us at support@globegaitravel.com to begin an exchange.

 

Need Help?

If you have questions about your refund or return, feel free to reach out to us:

• Email: support@globegaitravel.com